FAQs

Customers often have similar questions about the purchase and use of our products. Please explore these frequently asked questions to answer what’s on your mind.

I don’t want to pay with a credit card. Can I pay by check?

Yes, you can complete the “Pay by Check” option available in the shopping cart and it will walk you through the steps of using this method to pay. When we receive your payment, we will ship your order.

My organization is tax exempt. How can I ensure that my purchase will not be taxed?

You’re in luck! We manufacture in Oregon where there is no sales tax. All purchases are tax free!

When will my order ship?

Orders ship within 10 business days. Once the order has shipped, the transit time varies depending on your location from our manufacturing facility. We recognize federal and state holidays so please consider them when calculating your expected arrival date.

Here are some videos to answer some of our most frequently asked questions.